velmorale

Orders are generally processed within 2–3 business days after payment confirmation.

Estimated shipping transit is 20–45 calendar days after dispatch.

The order processing period is additional to the estimated shipping transit time.

Actual arrival may vary depending on the destination, customs procedures, carrier operations, weather, and public holidays.

Yes. Standard shipping is free when your merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the checkout total.

Tracking information may become available after your order is dispatched.

To request an available tracking number or shipping update, email factor981207@outlook.com with your order number.

Our customer support team will assist with available tracking details.

Email factor981207@outlook.com with your order number and a description of the issue.

Include photographs where relevant.

We will investigate and arrange an appropriate replacement at no additional cost or a refund in accordance with applicable consumer protection laws.